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Officer at Standard Bank

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Job Purpose

To provide support to the Banker, Direct CST (Prestige) by servicing customers, attending to customer queries, providing credit administration support and identifying customer needs.

Key Responsibilities/Accountabilities

  • Acts as an interface between customers and relevant product owners for the provision of feedback or follow up on specific customer requests.
  • Ensures accurate logging of leads as and when required (where the demand can’t be actioned as one and done.)
  • Passes sales leads onto the Banker for execution.
  • Participates and leverages of specific campaigns and marketing activities as required.
  • Accurately captures, updates or amends customer information and history notes.
  • Completes, scans and index Form 14177 as and when required.
  • Where relevant obtains and analyses financial material i.e. balance sheets when required during credit applications i.e. secured lending.
  • Contribute to the achievement of the Direct CST aspirations.
  • Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.
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Assists the Banker with customer enquiries, ranging from product questions and customer account activities across all mediums available in the Direct CST, within the agreed service times

  • Provides an overall administrative and credit management responsibility for Direct CST.
  • Accurately and efficiently collates and checks documentation and mandates for banking facilities.
  • Collates information on value, variation and failure in the system whilst executing work processes, in order to contribute to the development of management information for Direct CST.
  • Analyses data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of customer demand.

Updates MIS / data in order to maintain an accurate database to assist leaders who are required to act on the systemMinimum Qualification and Experience

3-4 years
NQLF 6
Experience in Customer Service and Business acumen. Knowledge of credit principles, branch banking processes, procedures and policies. Knowledge of the banks’ products and services

PLEASE NOTE: All our recruitment and selection processes comply with applicable local laws and regulations. The Standard Bank Group has a Vaccination Policy which requires the incumbent to be fully vaccinated against COVID-19 in order to work from the Standard Bank premises on a full-time or intermittent basis. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on +27 800222050 or forward to [email protected]

Closing Date :28th January, 2022

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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