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Operations Administrator at Fidelity Services Group



Operations Administrator


As an operations administrator you are responsible for the overall management of the administrative function for the operations department in an efficient and professional way.


  • Matric
  • Excellent Communication Skills (English and Afrikaans)
  • Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook)


  • Computer Literate (MS Office, advanced Excel, PowerPoint)
  • Listener experience advantageous
  • Easy roster experience would be advantageous
  1. Patiently scroll down and read the job description below.
  2. Scroll down and find how to apply or mode of application for this job after the job description.
  3. Carefully follow the instructions on how to apply.
  4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

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  • Coordinate meetings as required
  • Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.
  • Maintain the Regional Manager’s diary
  • Maintain the Regional Manager’s filing system
  • Coordinate and book all operational travel & accommodation
  • Management of orders & CAPEX’s for the operations department
  • Compiling of operational reports: Weekly & Monthly
  • Management of Push to Talk device (PTT’s) -includes ordering, blacklisting, sim swops, repairs, etc
  • Assisting with Tablet queries
  • Crime stats
  • Maintain AR headcount – includes promotions, termination, staff requisitions, etc
  • Draft communication iro company initiated client cancellations for branches
  • Assist with management of excess leave
  • Assisting with the management of excessive cell phone accounts
  • Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
  • Answer and screen all calls to the Regional Manager
  • Delegate correspondence or telephone calls when appropriate
  • Assist Area Managers/Training Instructors with ad hoc tasks as and when required
  • Ensure the Regional Manager office has an adequate supply of stationery including branches
  • Assist with any client complaints which reach the Regional Manager’s office, and ensure they are resolved within the prescribed timelines
  • Ensure that the AR Department and Regional Manager office are cleaned and secured, at all times
  • EHS representative for AR department
  • Receive and investigate client complaints
  • Ensure non-occurrence of same problems
  • Daily, weekly, monthly reports
  • Time sheets
  • Maintain staff levels and productivity
  • Have expert knowledge about all facets pertaining to your position
  • Attend all required meetings and training sessions
  • Keep your workstation/office neat and tidy at all times
  • Not abuse company telephone for private calls

Closing Date :18 March 2022


Click Here to Submit your CV and Application on Company Website

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