Social Media Consultant at Woolworths

The Social Media Consultant reports into the Digital Media Communications Lead: Community, and is responsible for nurturing, managing and building the Woolworths social communities in line with our Values and Social Community Strategy.

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• Act as an advocate for and representative of Woolworths within the social media community.
• Moderation, responding to and managing all customer conversations on Woolworths Social Media platforms.
• Escalating community issues to the Community Lead timeously and managing crisis social communication when required.
• Maintaining effective internal Woolworths communication channels, allowing for the prompt and accurate dissemination of information and feedback to all relevant parties, e.g. Stores, PR, Online, Marketing, etc.
• Monitoring alerts, online community tools, technologies and applications and produce weekly and monthly CRM and Trade reports, in line with guidelines and targets set by the Head of Digital.
• Keeping abreast of local and international social community content trends.
• Assisting in developing content and community strategies that foster community spirit and engaging dialogue in line with the Woolworths Brand Values.
• Implement/roll out of community content tactical action plans.
• Liaising with Online/Brand/Business Unit and the broader Customer Care Team as to appropriate online customer journeys.
• Navigation of all service centre processes & tools to resolve customer queries/complaints.

• Degree or Diploma in Journalism/Communication/Marketing/Advertising.
• 3 – 5 years’ experience in a social media community customer engagement role.
• 2 years’ writing experience.
• Exceptional command of the English language and excellent communication skills (written and verbal).
• Knowledge of content and community strategy.
• Knowledge of online social and content industry and market trends.
• Knowledge of social platforms, industry technology and tools.
• Call Centre process & systems knowledge.
• PC Literacy: MS Office suite.
• Experience in crisis management.
• Project management experience.
• Business writing skills.
• Attention to detail.
• Strong administration and interpersonal skills.
• Ability to work independently and as part of a team.
• Business acumen.
• Ability to work flexible hours including weekends.
• Energy and resilience.
• Ability to work on multiple projects.

Woolworths is an equal employment opportunity company that is committed to inclusion and diversity

Closing Date:23rd November, 2021

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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