Jobs
Call Center Team Leader at Headhunters
Our client who operates a outbound call center in Durban central is seeking an experienced and motivational Call Center Team Leader to join their dynamic team.
Urgent appointment.
An awesome career opportunity awaits.
Requirements:
- Min Grade 12
- Min 2 year previous Team Leader experience (call centre outbound sales environment)
- Attention to detail
- Able to provide reporting and analyse same
- Effective coaching and mentoring skills
- Innovative and inspirational
- Performance driven and able to meet targets
- Outstanding time keeping and attendance
- Good communication skills
- Administrative skills
- Able to build a team up to 18 outbound sales agents
- Fully Vaccinated (proof required)
- Patiently scroll down and read the job description below.
- Scroll down and find how to apply or mode of application for this job after the job description.
- Carefully follow the instructions on how to apply.
- Always apply for a job by attaching CV with a Cover Letter / Application Letter.
JOB ALERTS: Click Here to Join Our Jobs in Africa Telegram Group
General Duties:
1. General Administration
- Daily Register and attendance reports
- Confirmation of client information where agents requests
- Logging IT Complaints
- Reporting on absenteeism, productivity, sales results and coaching sessions conducted
- Assist with walk in clients, including logging queries with customer care
- General Filing of employees’ documents
2. Recruitment and HR functions
- Ensure accurate staffing levels are recruited, maintained and liaise with management for any advertising requirement
- Ensure compliance to the Disciplinary Code of Conduct and procedures.
- Set Up new trainees in the online training portal
- Follow the Disciplinary Code of Conduct and procedures when required.
- Assisting in completing and submission of leave forms and attach relevant supporting documents.
3. Sales coaching
- Supervising and monitoring agents within your team, average team size target of 18 agents
- Motivate & inspire team members to perform their duties and reach their individual KPI’s
- Recognise & celebrate team & individual accomplishments & exceptional performance
- Organise and facilitate team meetings
- Performance management
- Conduct performance reviews
- Call evaluations and follow up coaching.
- QA investigations and feedback to agents and Manager (including communication with the Training department)
- Assist with referring agents for training when necessary
- Leads Verification, Management and Generation (referrals, capturing and dispositioning)
4. Other :
- Open and Locking up Office when required
Location :Durban, KwaZulu-Natal
Closing Date : 20th January, 2022
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Continue Reading
