Call Centre Operator at Electrolux

It is Electrolux South Africa’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer/promotion/appointment will promote representation in line with the numeric targets as contained in our Employment Equity plan.

Business Unit – Operations
Reports To – Call Centre Manager

Your Role
You will be required to effectively ensure that all communication and volume received is dealt with and responded to in the required timeframe and manner. Call queries also need to be logged on the system for warranty replacements. Supporting and fully resolving customer queries through various channels, primarily over the telephone and other platforms within the business.

A Typical Day
Answering of telephone calls.
Process service calls on system
Communicate with clients on when service /warranty calls will be attended to
Phone the customers the following day to follow up on service delivery
Maintain and improve service quality
Communicate warranty service calls to service agents and technicians.
Attend to emails received from the insurance companies and merchants
Ensure that filing is up to date on a daily basis
Handling of all other general queries
Attend to Insurance Claims
Attend to AEG/Electrolux appliance claims and queries
Attend to after hour service (Logging of calls and deal with customer queries)
Work alternative weekends and public holidays according to operational requirements of business

Core Competencies
Confidentiality
Attention to detail
Excellent communication skills
Business English and fluency in at least one other Language
Excellent People Skills
Punctual
Customer Orientated
Quality Orientated
Problem Solving skills and agile thinking
Relationship Building

Key Stakeholders
Agents, Technicians, Customers, Insurance, Merchants

Keeping you Healthy and Safe
We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

Make sure you take reasonable care for your own health and safety, and
Take reasonable care that what you do (or what you do not do when you should have) does not affect the health and safety of others, and
Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
Follow policies or procedures, so long as it is reasonable and we have told you about it, and
Attend training that helps you to work safely

Minimum Qualification

Who You Are
Matric/ Grade 12 qualification
Computer Literate – MS Office
Customer focus experience of at least 1 year or working in a call Centre environment.

Closing Date: 2021-11-19

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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