Hospitality Services Co-ordinator at South African Reserve Bank

The main purpose of this position is to coordinate the hospitality and customer services (internal and external) and to perform administrative duties within the Hospitality Services Section of the South African Reserve Bank (SARB) Cash Centre in Cape Town.

· Provide management reports periodically to team leaders and senior managers.

· Provide input into the evaluation of team member performance and development needs.

· Perform supervisory duties, allocate work, coordinate and guide the delivery and task execution of staff, and perform on-the-job coaching.

· Take responsibility for leave management, time and attendance of staff members.

· Ensure adherence to hygiene, health and safety standards in the kitchen environment.

· Take responsibility for the procurement of food stock and beverages in accordance with the SARB’s specifications.

· Take responsibility for service request administration (recovering costs/charges), update service request workflows on a daily basis, and communicate with relevant stakeholders and staff regarding orders.

· Submit information to the team leader for budget preparation relating to the Catering Unit.

· Prepare a full cost breakdown for each function or event taking place within the dining room and boardroom areas to ensure availability of budget.

· Perform administration duties for the catering function of departmental and other catering events (e.g. meal voucher charges, placing internal orders, preparing the daily menu etc.).

· Engage positively with stakeholders at varying levels of seniority, including the preparation of, and supplying customers with, quotes, and dealing with customer complaints.

· Propose and implement the refinement and continuous improvement of systems, tools, methods and processes in own area.

· Identify, evaluate and solve defined, routine and new problems within a familiar context, applying solutions based on relevant evidence and procedures, and demonstrating an understanding of the consequences.

To be considered for this position, candidates must be in possession of:

· a Higher Certificate (NQF 5) in Events Management or Hospitality Management, or an equivalent qualification; and

· at least two to five years’ experience in a catering environment, with at least two years on a supervisory level.

Additional requirements include:

· verbal and written communication skills;

· flexibility;

· developing and growing others;

· promoting teamwork;

· a service and stakeholder focus; and

· judgement and decision-making skills.

All interested parties are invited to apply.

Internal applicants MUST apply through the SARB’s Enterprise Resource Planning (ERP) system.

External applicants MUST apply online, via www.resbank.co.za .

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Do not enclose copies of your identity document or qualification(s) with your application.

Shortlisted applicants will be subjected to a psychometric assessment, an appropriate reference check and a security clearance as part of the selection process.

The closing date for applications is 4 January 2022. Late applications will not be considered.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her experience and competence.

Ms Sarah Molomo

Senior Manager: Recruitment and Selection

Human Resources Department

South African Reserve Bank

Closing Date :4th January 2022

HOW TO APPLY

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