Jobs
HR Program Manager PXT CS at Amazon Dev Centre South Africa
- 5+ years of formal HR, program/project management or equivalent experience.
- Bachelor’s degree or equivalent post-secondary degree in business, HR, or related field.
- 5+ years of experience leading cross-functional/global projects and managing company-wide programs.
- 5+ years of experience working with centralized teams on global projects.
Job summary
Role will ideally be based out of South Africa or the Philippines
At Amazon we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build the place to find and buy anything online, this is your chance to make history by joining the Americas Customer Service (CS) People Experience Technology (PXT) team. We are looking for a dynamic, self-starter to join the Americas CS PXT organization as a PXT Project Manager.
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The PXT Project Manager has a strategic and hands-on role that provides project leadership and support to the Americas CS and acts as a liaison for South Africa and Philippines. The role encompasses the execution of project initiatives, development and implementation of innovative solutions and programs that lead to improvements in the Americas PXT network. The role operates with significant autonomy and discretion in regards to the PXT function and is accountable for projects/initiatives in the Americas region (includes Canada, United States, Mexico, Costa Rica, Colombia, Brazil, Philippines and South Africa) with an impact on 15,000 employees on average. The PM works closely with key subject matter experts and decision-makers to evaluate business opportunities, determine the key initiatives, and build continuous improvement capability within the PXT function. Projects include employee experience improvements with projects like retention and policy harmonization as example focus areas, as well as focus on talent and organizational development and engagement. This positions reports to the Americas PXT Director and requires interaction and influence with CS leaders on senior levels.
- Direct experience in Amazon Customer Service or general experience with Contact Center Operations is preferred.
- Previous work experience in HR project management, analytics, or strategy.
- Strong analytical skills, comfortable working with large amounts of data and communicating analysis results.
- Proven, successful track record of navigating through ambiguous situations.
- Proven, successful track record of influencing across the organization and leading others cross-functionally to deliver on projects and goals.
- Excellent written and verbal communications skills.
- Self-starter, strong drive, bias for action and result oriented.
- Highly organized, able to prioritize and work under pressure on a number of projects at the same time, and ability to work independently with limited guidance.
- Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Closing Date:28th December, 2021
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
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